Services and updates amid COVID-19

This page last updated on 3/30/2020 at 1:30 p.m.

How to deposit your "Cares Act" check

March 30, 2020 - On March 27, the United States House and Senate passed the CARES Act and the President signed it into law. The CARES Act provides emergency assistance and health care response for individuals, families and businesses affected by the 2020 coronavirus pandemic. The bill includes several elements aimed at helping keep people engaged in the economy. One element of the CARES Act will be direct payments issued by the U.S. Treasury to millions of Americans. If your payment is not received by direct deposit, you can skip the trip to a branch by accessing your mobile banking app and using the mobile check deposit feature. You can also use the night depository located on each of our branch buildings, or deposit your check through one of our branch ATMs and nearly 30,000 CO-OP ATMs nationwide.

While our branch lobbies remain closed, our drive through lanes are open from 8:30 A.M. to 6 P.M.  Monday through Friday to deposit your check. These are safe and socially responsible ways to make deposits to your accounts during these unprecedented times.

Unexpected hardships: we're here to help

A message from Rick Metsger, Former NCUA (National Credit Union Association) Chair

 

Covid-19 has changed our way of life. As a result, we know your financial well-being may be negatively impacted and create unexpected hardships. Oregon State Credit Union is here to help.

  • Contact us using a desktop computer to access our on-line banking secure email or call us at 800-732-0173.

  • If you call, please be patient as we are experiencing higher than normal call volumes. We exist to serve our members, and now more than ever you can count on us to assist you in identifying individualized financial solutions to help you through these unprecedented times.

  • Reminder: our Annual Meeting will be held virtually this year. Join us April 1, 2020 at 6:00pm. Learn more details about the Annual Meeting.

Branch lobbies are closed

As a result of Covid-19 and Oregon Governor Kate Brown’s directive for Oregonians to stay home and stay healthy, out of an abundance of caution, effective Monday, March 23rd all Oregon State Credit Union branch lobbies will be closed.  All of our drive through locations will be open 8:30 a.m. to 6 p.m. Monday through Friday to serve our members.  Our Sunset branch at 4800 Research Way in Corvallis will be closed.  We encourage our members to use the Philomath branch drive through lanes, or in Corvallis the University branch or Financial Center branch drive through lanes.

We’ve made it easy for you to Skip the trip to a branch altogether with 24/7 access to your accounts and financial information using our easy and convenient online banking and app options like mobile check deposit, Pay it Now where you can send money from people to people and account to account, use our bill pay service, account to loan service and access cash from our branch ATM’s.  Plus, you have 24/7 access to our call center where we can answer your questions.

These unprecedented times and changes we are making are impacting how we do business.  To the extent we can, we want to continue to make sure our members can make choices about how to access your financial information and accounts.  Ultimately, decisions like closing lobbies and going to drive through lanes to keep our essential service business available to members, is being guided by our concern for the health, safety and well-being of our members, our staff and the communities we serve.

Thank you for being a member at Oregon State Credit Union.

A message from Jim Patterson, Executive Vice President/Chief Communications and Experience Officer Oregon State Credit Union

Protecting members, employees

How we are protecting our members and employees during the Coronavirus (COVID-19) outbreak? Oregon State Credit Union is closely monitoring the Coronavirus (COVID-19) outbreak and keeping current on updates in Oregon as well as other areas across the United States. The safety of our members and employees is our highest priority.  Our employees are actively following the Centers for Disease Control (CDC) guidelines to stay healthy to help prevent the spread of the virus. In our branches, we have added hand sanitizer stations for members, removed non-essential items, and the branches are being cleaned and sanitized daily. Resource: Learn more at coronavirus.gov.

FTC Sees rise in fraud schemes related COVID-19

During the Coronavirus outbreak, many people are working from home — and maybe even, for the first time in a long time, answering calls from unfamiliar phone numbers. It might be your colleague’s cell phone…or it might be a robo-caller or scammer.

Scams related to the Coronavirus are growing. Some scammers are promising that you can refinance your mortgage or get student loan debt forgiveness – for a fee, of course. You might spot phishing scams, where scammers try to get your Social Security number (SSN) or financial info – maybe to guarantee you access to a COVID-19 vaccine (remember: there’s still no vaccine, so definitely no access). They might say they’re from Medicare (they’re not) with a health kit, from the CDC (again, not) with a vaccine kit, or the Social Security Administration (nope), telling you there’s a problem with your SSN (there’s not). And some scammers might even still be running some of their go-to favorites: tech support, utilities, or lower-your-interest-rate scams.

Please report scams to the Federal Trade Commission at ftc.gov/complaint. Learn more about Coronavirus scams at ftc.gov/Coronavirus. If you believe you are the victim of an Internet scam or cybercrime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center.

Ransomware attack targets Android users

Android users beware. There is a new malware going around that targets users of this popular phone type. Called CovidLock, the malware entices users to download an Android App that will give them access to a Coronavirus map tracker, including heatmap visuals. Don't fall for it! The app installs a piece of ransomware that launches a screenlock attack. The ransomware demands a $100 bitcoin ransom to be paid in 48 hours or there will be "consequences."

The good news is it only works if you haven't set a password on your phone. So if you own an Android phone, make sure you've set a password. 

Coronavirus scam alert

The Federal Trade Commission has posted a list of do's and don'ts to help people avoid falling victim to a Coronavirus scam. The tips include don't click on links from sources you don't know, ignore online offers for vaccinations, and do your due diligence before making a charitable donation. It's all posted on the FTC's website

Service updates

  • Branch lobbies are now closed.  Drive-ups are still open.

  • As a result of concerns related to the Covid-19 virus and out of an abundance of caution, our Annual Meeting will be held virtually this year. Join us on April 1, 2020 at 6:00pm. Learn more details about the Annual Meeting.

  • Out of concerns related to the COVID-19 virus, effective immediately, we are suspending Shared Branching operations. 

Skip the trip

As a precautionary measure, we strongly encourage all our members to “skip the trip” and use our online solutions.  You can enroll in online banking or the app.  These services will allow you to make payments, view transactions, check balances, see your current account, conduct transfers, and send electronic communications.

Additional services to help you:

  • Mobile check deposit – You can deposit checks using our “check deposit” feature in our app.

  • Pay it Now  – Send money to a friend or transfer money to an account.  Pay it now is available in our app and online banking.

  • Make a loan payment – You can pay your loan using a debit card from another financial institution in our app and online banking.

Access accounts with online services

Learn more about account access and service options including online convenience by phone, tablet or laptop.

 

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