Forms

Here you'll find the most commonly used forms at Oregon State Credit Union. Click on the name of the form you need, complete it, and then submit electronically. If you have any questions about a form or need help, please call our Contact Center at 800-732-0173.

 

Debit and credit card transactions

Debit and credit card transactions are conducted in person using a physical debit or credit card or online using the 16-digit card number.

Form name 

 Description
ATM - Deposit not processed or processed incorrectly You deposited funds into your account but the funds were never posted or an incorrect amount was posted.
ATM - No cash received You tried to withdraw money at an ATM but did not receive the cash.
Cancellation

You have canceled a purchase, membership, subscription or other transaction with a merchant but you continue to be charged for it.

Before you submit this form, you must first try to resolve the dispute with the merchant.

Charged twice or more Your Oregon State Credit Union account has been charged twice or more for the same transaction.
Fraudulent transaction dispute

You did not make this charge nor authorize anyone else to make the charge.

Before you initiate the Fraudulent transaction dispute form, your card must be blocked to prevent further fraudulent activity. There are two ways to block your card:

  1. Report your card lost or stolen using Card Management after you sign into online banking.

  2. Call our Member Services Center at 800-732-0173.

Hotel -  Cancellation

You canceled a hotel stay but did not receive a refund.

Before you submit this form, you must first try to resolve the dispute with the merchant.

Hotel - Quality of service

The service you received at a hotel was not acceptable or not as described.

Before you submit this form, you must first try to resolve the dispute with the merchant.

Incorrect transaction amount You have been charged the incorrect amount for your transaction.

Non-receipt of service

You paid for service but did not receive it.

Non-receipt of merchandise

You bought merchandise but did not receive it.

Before you submit this form, you must first try to resolve the dispute with the merchant.

Paid for merchandise or service by other means You paid for this transaction using another payment method or credit card.
Quality of merchandise

The merchandise you purchased did not match what was described.

Before you submit this form, you must first try to resolve the dispute with the merchant.

Quality of service

The service you received was not acceptable or not as described. If the service you received was at a hotel, use the form “Hotel – quality of service.”

Before you submit this form, you must first try to resolve the dispute with the merchant.

Refund transaction posted as a charge

A promised refund showed up as a charge on your statement.

Returned merchandise

You returned your purchase but the merchant did not provide a refund.

 

 

Electronic funds transfer (EFT)

Electronic funds transfers move money from one financial institution to another. They are carried out using the Automated Clearing House (ACH).

Form name

Description

Electronic funds transfer authorization (EFT) To create, change or cancel an EFT authorization to or from your Oregon State Credit Union account using the Automated Clearing House (ACH).
Written statement of unauthorized debit (WSUD) Dispute an EFT withdrawal that has been taken from your Oregon State Credit Union account. Within online banking account history, the transaction will be identified as an ACH withdrawal.
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